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Rental FAQs

Q: How does rent or buy work?

Most of the items that you see on the platform are available for both rental, as well as purchase. You can choose either option:

For purchases:
  • If you buy an item, a brand new piece will be shipped to you from the designer’s location within 24 hours, or the timeframe mentioned on the product website.
For rentals:
  • You will choose an item from our expertly curated collection of the world’s best independent designers.
  • You will select a delivery and return date for the item.
  • Checkout as normal.
  • You will receive the item at your shipping address on the first day of your rental.
  • Using the return label provided in the packaging, you will return the item to the designated carrier (USPS or UPS) before 5 p.m. on the day of the return which is also the last day of your rental.

Q: How much in advance can I book an item?

We want to make sure you are able to plan your looks way ahead of your scheduled event or shoot. You may book something up to 6 months in advance. However, please make sure to read our Cancellation Policy for reservations cancelled closer to the date of the delivery.

Q: When will my rental arrive?
Your item will arrive on the 1st day of your reservation. We give you flexible rental options from 4 days to 21 days. The best thing would be to choose a delivery date 1 or 2 days in advance of your scheduled event or shoot, to be sure that your item is available when you need it.
Q: Why am I being charged a deposit?

To help protect IndieFaves against loss, damage or theft, we require a security deposit approximating 50% but not exceeding 100% of the retail value of all products rented within a single order, while the item(s) are in your possession. The security deposit will be refunded upon return of the product(s). More information can be viewed in Section 9 - Security Deposits of our Terms & Conditions.

Q: When will my deposit be refunded?
The security deposit will be refunded upon return of the product(s). More information can be viewed in  Section 9 - Security Deposits of our Terms & Conditions.
Q: What is your return process for rentals?
  • Place everything in the original packaging.
  • Place the return label (included in your original shipment) on top of the previous label.
  • Contact Us for lost labels so that we can send you a new label.
    • Emails and calls made before 3 p.m. EST will be answered and labels sent the same day.
    • Emails and calls after 3 p.m. EST will be considered late and a late fee charged for any delay in sending the items after the last day of return.
  • Drop off the package at the designated carrier (USPS or UPS) before 5 p.m. EST on the day of the return which is also the last day of your rental.

Q: What if my rental ends on a Sunday or a holiday?

If your rental ends on a Sunday or a holiday, you must drop off the return package at the designated carrier (USPS or UPS) before 12 p.m. EST the next business day.

Q: What are the late fees in case I am unable to return my rental on time?
  • If you are unable to return your products when due, a late fee of twenty five dollars ($25.00) per day will be charged to your payment card, until 100% of the retail value of the product (when new) is reached.
  • Since we have a limited number of items of the same type, please know that returning an order late means we are unable to fulfill the order for another customer, which not only impacts them, but also impacts our business.
  • If you know in advance that you will be unable to return an item(s) on time, please Contact Us at least 2 days before the rental return date so that we can contact the other customer and make other arrangements. This does not guarantee that the rental will be extended but will give us a chance to help you and make arrangements for our other customer.
  • You can find additional information regarding our Late Fee Policy in Section 14 - Late Fees of our Terms of Service.
Q: How can I change or cancel my rental order?
    • After you submit a rental order online, you can change or cancel your order before the item has been shipped. To cancel or change an order please Contact Us. You will be asked to provide your order number when changing or cancelling your order.
    • You may also cancel your rental order for a full refund if the shipment has been unavoidably delayed past the estimated delivery window.
    • If your rental order is successfully cancelled within the approved timeframe, you will receive a refund within 3 to 5 business days including any deposit refunds.
      • Orders cancelled over 30 days before delivery date will result in a 100% rental fee refund in the form of the original payment. Any deposit paid will be refunded in full to the original form of payment.
      • Orders cancelled between 30 days and 7 days before delivery date will result in a credit being issued back to your account for the full rental fee for use in the future. Any deposit paid will be refunded in full to the original form of payment.
      • Orders cancelled less than 7 days before your delivery date will incur a cancellation fee of 50% of the rental fee paid for keeping the item reserved and keeping others from renting it. Any deposit paid will be refunded in full to the original form of payment.
    • Once the rental order has been shipped it cannot be cancelled.
    • Custom orders cannot be changed or cancelled.
    • You can find additional information in Section 8 - Cancellation Policy of our Terms of Service.
Q: How do you handle damages?
  • The insurance included in the price of the rental takes care of minor wear and tear to the piece.
  • In case of significant damage beyond repair, you are responsible for 100% of the retail price of the item (when new).
  • In case of loss or theft, you are responsible for 100% of the retail price of the item (when new).
Q: Do you offer backup sizes for rings etc?
  • We have a very accurate Sizing Guide on the site. We recommend that you take your measurements according to the guide before ordering.
  • You can also Contact Us for any size related questions before placing an order.
  • If the size still isn’t accurate, we will send you the correct size for free. Unfortunately, we do not offer free back-up sizes at the point.
Q: What is the cost of shipping?
  • You will see the cost of shipping when you are checking out.
  • A $5.00 flat shipping and handling fee is applied for all Standard shipping options.
  • Standard shipping is 5-7 business days.
  • Faster shipping option is available for 2-day shipping.
  • Please be sure to choose the correct shipping method during checkout to ensure that your rental arrives on time, based on your rental start date.
Q: Where do you ship?

We are currently limited to rentals and purchases within the United States only.

Q: Can you provide an exact delivery time?

Deliveries are normally made between 8 a.m. and 6 p.m. during weekdays. Saturday deliveries are made for next-day and 2-day shipments. Deliveries to businesses can be made only during office hours. You can also track your package using the tracking number we provide you with your shipping email.

Q: How do I track a rental order?
  • Once your order has been shipped, you will receive an email containing your order details and a tracking number, which you can use to track your order online.
  • You will also have the option of tracking your order by logging into your account on IndieFaves and selecting "My Account", followed by "Orders".
  • Your tracking number will not activate to show any progress until the package has been scanned in at the first courier-specific sorting facility.
  • Inclement weather conditions are not factored into the delivery time and may cause delays.
Q: What should I do if my order has not arrived on time?

For any problems with your order, please Contact Us immediately.

Q: Can you ship my rental to a P.O.Box?

At this time, we are unable to accommodate shipment to P.O. boxes or APO addresses. We can however ship to a residence, office or a hotel address.

Q: Is there a special process for getting something shipped to a hotel, a work address, or to an address different from my residence?

No. When ordering, just include the name and address of the hotel, or the new location in the ‘Ship To’ fields. Please make sure someone is expecting your delivery to avoid any loss or delay.

Q: Do I need to sign for my rental delivery?

In most cases we do not require a signature for a rental delivery. However, if you are not available, the carrier may leave the package with a neighbor, concierge, mail room or front desk. In these cases, you are responsible for the package delivery and any loss of the items. You can also instruct the carrier to attempt to deliver an order the next business day.

Q: How can I apply a promotion or a discount code?

Promotion or discount codes can be applied manually during checkout. Please check the expiration date and any possible transitional restrictions if your code is not accepted. If you have any further questions, please Contact Us. Only one promotion code may be applied to an order.

Q: How do referrals and promotions work?

You can apply your referral discount code towards any future rentals or purchases. Once your order is shipped the person you referred will also receive a discount code via email.