Rent or Buy Beautiful Handcrafted Pieces From The Best Global Independent Brands!

Purchase FAQs


Q: Where do you ship?

We are currently limited to rentals and purchases within the United States only.

Q: What is the cost of shipping?
  • You will see the cost of shipping when you are checking out.
  • Since our designers are located all over the world, cost of shipping depends on where the item is being shipped from.
  • You may be responsible for additional taxes and duties for items shipped from outside the United States.
Q: Will I be charged customs and import duties?
  • Items shipped from outside of the U.S. may incur additional costs such as duties, taxes, and customs clearance fees. Generally the buyer is responsible for paying these additional costs. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, as well as the taxes, duties, and fees of the destination country.
  • No duties will be charged for domestic orders.
  • Please feel free to Contact Us for shipping, tax and duties related questions.
Packages shipped to the U.S. from another country:
  • Packages shipped to the United States with a declared value of less than $800 will generally be cleared without any additional paperwork or charges. Packages with a declared value of over $800 are liable to customs fees.

Q: What are the taxes and duties for shipments?
  • Within the U.S. - The amount of sales tax due depends on the sales tax laws of the location to which you are shipping.
  • Items shipped from outside of the U.S. may incur additional costs such as duties, taxes, and customs clearance fees. Generally the buyer is responsible for paying these additional costs. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, as well as the taxes, duties, and fees of the destination country.
  • No duties will be charged for orders originating from within the U.S.
  • Please feel free to Contact Us for shipping, tax and duties related questions.
Q: Is there a special process for getting something shipped to a hotel, a work address, or to an address different from my residence?

No. When ordering, just include the name and address of the hotel, or the new location in the ‘Ship To’ fields. Please make sure someone is expecting your delivery to sign, and avoid any loss or delay.

Q: Do I need to sign for my order?

For security reasons, deliveries may require a signature, whether it is to a home, a hotel or a work address.

Q: What is your return process for purchases?
  • To initiate a return, you must Contact Us within 14 days of receiving your order, and we will arrange a return shipping label for you.
  • Place everything in the original packaging, if possible.
  • Place the return label on the package.
  • Drop off the package at the designated carrier (USPS or UPS) for all domestic returns.
  • Returns are always free for items that may have been damaged upon arrival. For all other items the shipping will be subtracted from the refund.
Q: How can I exchange my order for another item?

We can only offer exchanges for damaged items or if you need a different size, after the original has been returned. All exchanges requires a return to be initiated and new order to be placed either by emailing us, calling us or going on the website. Please Contact Us within 14 days of receiving your order to initiate a exchange. No exchanges will be offered after 14 days of delivery.

Q: What should I do if my order has not arrived on time?

For any problems with your order, please Contact Us immediately.

Q: Can you help me with the sizing?
  • We have a very accurate Sizing Guide on the site. We recommend that you take your measurements according to the guide before ordering.
  • You can also Contact Us and one of our experts will be happy to help you with your size and fit needs.
  • If the size still isn’t accurate, we will exchange the item with the correct size for free. Please Contact Us within 14 days of delivery.
Q: How much sales tax am I being charged?

The amount of sales tax due depends on the online sales tax laws of the location to which you are shipping.

Q: How do I track an order?
  • Once your order has been shipped, you will receive an email containing your order details and a tracking number, which you can use to track your order online.
  • You will also have the option of tracking your order by logging into your account on IndieFaves and selecting "My Account", followed by "Orders".
  • Your tracking number will not activate to show any progress until the package has been scanned in at the first courier-specific sorting facility. This is generally 24 hours after you receive your shipping notification.
  • Our delivery time starts from the moment an order begins processing and includes a 24 - 48 hour period where your items will be packed and shipped from the designer.
  • Inclement weather conditions and international customs are not factored into the delivery time and may cause delays.
Q: How can I change or cancel my order?
  • To cancel or change an order please Contact Us. You will be asked to provide your order number when changing or cancelling your order.
  • You may also cancel your order for a full refund if the shipment has been unavoidably delayed past the estimated delivery window.
  • Once the order has been shipped it cannot be cancelled and you will have to request a return within 14 days.
  • Custom orders cannot be changed or cancelled.
Q: What if an item I received is damaged?
  • If an item you have received is damaged, please Contact Us immediately.
  • If possible, include images of the damage along with your concerns to the customer service department.
Q: Can you ship to a P.O.Box?

At this time, we are unable to accommodate shipment to P.O. boxes or APO addresses. We can however ship to a residence, office or a hotel address.

Q: Is my package insured?
  • Yes. We insure each package against theft or accidental damage while in transit, until it is delivered to your shipping address.
  • Once the package is delivered, we are no longer responsible for your purchased items.
  • If you are sending a package as a gift, the person who signs for the package confirms receipt and is accountable for the merchandise.
  • If your box is damaged upon arrival, we recommend that you refuse the delivery and Contact Us immediately.
Q: What payment options do you offer?

You can pay using Visa, Mastercard or American Express.

Q: Can I pay over the phone?

Unfortunately we are unable to take payments over the phone.

Q: Can I use multiple credit cards for one order?

No. At this time we can only accept one credit card per order. If you have multiple items in your order, please feel free to place a separate order with a different credit card.

Q: How can I update my credit card information?

For security reasons, all payments are processed through the secure Shopify Payments platform and we do not store any credit card information. If you need to update the payment method on an order, please Contact Us.

Q: How can I apply a promotion or a discount code?

Promotion or discount codes can be applied manually during checkout. Please check the expiration date and any possible transitional restrictions if your code is not accepted. If you have any further questions, please Contact Us. Only one promotion code may be applied to an order.

Q: How do referrals and promotions work?

You can apply your referral discount code towards any future rentals or purchases. Once your order is shipped the person you referred will also receive a discount code via email.