Purchase FAQs

Q: Where do you ship?
Q: What is the cost of shipping?
Q: Will I be charged customs and import duties?
Q: What are the taxes and duties for shipments?
Q: Is there a special process for getting something shipped to a hotel, a work address, or to an address different from my residence?
Q: Do I need to sign for my order?
Q: What is your return process for purchases?
Q: How can I exchange my order for another item?
Q: What should I do if my order has not arrived on time?
Q: Can you help me with the sizing?
Q: How much sales tax am I being charged?
Q: How do I track an order?
Q: How can I change or cancel my order?
Q: What if an item I received is damaged?
Q: Can you ship to a P.O.Box?
Q: Is my package insured?
Q: What payment options do you offer?
Q: Can I pay over the phone?
Q: Can I use multiple credit cards for one order?
Q: How can I update my credit card information?
Q: How can I apply a promotion or a discount code?
Q: How do referrals and promotions work?